The Chez Veterans Center at the University of Illinois Urbana-Champaign has seen a 25.89% increase in military-connected student engagement in the first year of implementing a more personalized, case management-driven approach. With a renewed focus on individualized support, the center is connecting with students on a deeper level—helping them navigate both academic and personal challenges. This new model, led by Assistant Director Ingrid Wheeler and supported by a dedicated team, has helped transform student experiences by making care more relational, proactive, and empowering.
